How do we fool ourselves that we are Trustworthy Niche Experts?
The flow incoming business keeps us occupied and we may
1. Miss out on keeping our word
2. Completing commitments
3. Not keeping to agreed time schedules
4. Forgotten to keep appointments or return calls
5. NOT GETTING AUTHENTIC FEEDBACK from customers
And all of the above leads to negative word of mouth quietly getting circulated about you. When you do get to know about it, you may be flabbergasted, react or ignore; but the damage is done.
Keep paying careful attention to your community, customers and non-customers; because nothing fails like success!
Do revert on the proposal I have emailed to you.